Return & Refund Policy – GLAM NYC
Return window
30
days from delivery
Restocking fee
15%
on cash refunds only
Refund time
5–10
business days
Returns are accepted within 30 days of delivery. All of the following must apply:
Unused, unworn, and in original condition
All original packaging, tags, and certificates included
No signs of wear, damage, or alteration
A 15% restocking fee applies to cash refunds. Skip the fee by choosing a better option:
Cash refund
15%
Fee applies
Store credit
0%
No fee
Recommended
Exchange
Free
No fee
Recommended
The following cannot be returned under any circumstances:
Custom or personalized jewelry
Final sale or clearance items
Any item worn, damaged, or altered
Contact us
Share your order number and reason for return.
Get instructions
Once approved, we'll send you return shipping details.
Ship the item
Return shipping is at your cost unless the item was incorrect or damaged. Original shipping fees are non-refundable.
Refund issued
After inspection, approved refunds post within 5–10 business days to your original payment method.
Damaged or incorrect items
If your order arrives damaged or incorrect, reach out within 48 hours of delivery with photos and we'll make it right.
You have 48 hours from delivery to report an issue. After this window, we may not be able to assist.
We're always happy to resolve issues directly. Please contact us before initiating a chargeback — doing so without reaching out first may delay your resolution.
In the event of a dispute, we reserve the right to share order confirmation, delivery proof, and policy agreement with your financial institution.
If you have any questions about our Return & Refund Policy, our support team is here to help.
By completing a purchase on our website, you confirm that you have read and agreed to this Return & Refund Policy in full.
